If you want to exchange or return your order, we are always ready to help! You can submit the products within 14days after delivery for an exchange or return. In exchange for the returned product you get a voucher, other product or your money back.
Please note, these are the exceptions to our return policy:
- Once an order has been confirmed, paid and shipped, we can no longer cancel it.
- Discount or sale items cannot be exchanged, canceled, or accepted as returns.
- Earrings and/or sets including earrings are not accepted for return due to hygienic reasons.
- Bracelets and brooches cannot be returned for hygienic reasons.
- Henna rings cannot be exchanged or returned.
- Items that have been adjusted to your liking will not be exchanged or accepted as returns.
- Bridal sets are not exchanged and/or returned due to exclusivity.
- Unique items will not be exchanged and/or returned due to exclusivity.
- All tags (if present) must still be attached to the item and the item must be returned in its original packaging.
- Items must not show any visible signs of use.
- Belts must not have been adjusted.
- Make-up and care items cannot be returned.
- The costs for the return shipment are for your own account.
- The buyer is responsible for providing a correct address that the carriers recognize as a delivery address. Unfortunately, we have no control over the shipment once a package has been shipped.
- We are not responsible for delays due to force majeure beyond our control, if an exchange is desired due to delay, all shipping costs incurred will be borne by the buyer.
- We do not accept returns 14 days after delivery, all exceptions excluded.
- For shipments that are returned while the above reasons apply, we are forced to deduct 50% from the order amount plus all shipping costs incurred.
You can register an item for return with the following steps:
- Contact us by email (info@casablancax.com) with your contact details and your order number.
- Mention the products you want to exchange or return.
- Return the package via PostNL, UPS, DHL or FedEx and state the track and trace number with us.
- Note and clearly write your order/order number on the outside of the package.
- We advise you to return the package insured, the responsibility lies with the buyer until the package is actually received by us.
- Items returned with a discount or sale will not be accepted as stated in our policy and will be returned will be deducted from the shipping costs incurred.
- Returns are handled exclusively by email.
Additional information:
- We aim to refund the money within 7 working days.
- If you have any questions about exchanges or returns, please contact us by email (info@casablancax.com).
Outside EU additional:
- We are not responsible for delays, lost or damage caused by Custom Clearance or Post Service outside of Europe.
- The buyer is responsible for clearing and contacting the Customs if there is any additional information needed.
- Returns of items shipped outside of Europe are not accepted.